🔗 Share this article ‘Social Listening’: Unilever Looks to Exploit Vaseline’s Social Media Breakthrough. Originally found over 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline may not seem like an obvious target for digital platform algorithms. Nonetheless, its ascent as a popular subject on TikTok has positioned it at the vanguard of an marketing transformation, seeing big businesses allocating substantial funds to content creators and putting fewer resources into promoting products in conventional outlets. The Path from Petroleum to Platforms The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who observed drillers rubbing their skin with a byproduct of the drilling process. Today, a spree of content from users have chronicled its broad application in “everyday tips”. Promoted as a remedy for cleaning shoes or extending perfume longevity, as well as a fix for noisy doorways. Users have even applied it to stop the scourge of snack dust adhering to hands. Leveraging the Buzz Noticing its viral resurgence, marketers at Unilever boosted the tips by having their research teams evaluate the claims and sharing the findings with influencers. Assertions that it diminished the sting of chili on the mouth were validated. So too were ideas it could lengthen scent duration and revive leather bags. Claims that it would brighten smiles or lengthen eyelashes were debunked. A Plan Built on ‘Social Listening’ Print ads and broadcast spots would once have dominated Unilever’s advertising drive. Yet this viral episode has helped convince executives to ramp up funding for content creators. This monitoring of online platforms to inform business strategy has been dubbed “social listening”. Unilever's CEO, newly named, has suggested it is aiming to spend half of its colossal advertising budget on digital creator content. Evolving With Audience Behavior Selina Sykes, who is heading the digital initiative, said the company was just evolving with contemporary approaches of reaching consumers. She said participating on platforms “without spoiling the atmosphere” was essential. “What is the key to genuine brand integration? That’s always what we’ve been trying to do as brands, back to when people were hanging out their laundry and discussing household products. “We are witnessing a departure from a one-to-many model, where we would just send out ads … Today, it's numerous dialogues, diverse communities. The shift of the algorithms means that these communities feel niche, however, they are large. “If you can make sure your brand is shared by consumers, mentioned by individuals, that fosters reliability and pertinence. Influencers are vital for this. We are expanding this endorsement system.” A Revolutionary Change in Media This plan mirrors dramatic transformations happening in audience habits, with younger consumers allocating more attention to social media platforms than traditional TV, print, or radio. This change is evidenced by declines in traditional media advertising. Within the United Kingdom, advertising income for primary networks have declined by over six hundred million pounds in inflation-adjusted terms since 2019. Influencer Marketing Expansion This further signifies a merging of functions as brands effectively act as media producers, partnering with numerous influencers to promote their goods. A commercial director at a major talent agency said: “Obviously there’s a flow of audiences from conventional channels and their time is increasingly on digital video and image apps than they are viewing scheduled television or reading physical magazines. “A lot of brands are telling us consumers have more faith in suggestions from the individuals they follow over traditional advertisements. It's an ongoing shift.” He said brands could also save money by investing in creators over expensive broadcast campaigns, which also allows them to tweak their content more easily to see what works. This strategy is expanding. Marketing investment on influencer marketing is rising at quadruple the rate than the broader media sector. In the US, it has more than doubled since 2021 and is forecast to attain substantial figures in 2025. Traditional Media's Continued Place Regardless of the massive shift, executives said they believed television commercials still played a key part to play, as TV channels continued to possess the influence to drive countrywide discourse. She added: “One of the highest return-on-investment media opportunities is still major broadcast spectacles. It's not a matter of networks declaring: ‘Oh, we’re not relevant any more.’ The focus is on who seizes focus … I think there’s 100% a place for them.”